FREQUENTLY ASKED QUESTIONS & ANSWERS

NEW CLUB MEMBER FAQs

WHY SHOULD I JOIN THE FAIRSING VINEYARD WINE CLUB?

Our Wine Club members enjoy priority access to limited-production, estate-grown wines with three distinct club levels.

Family owned and farmed, Fairsing is an award-winning LIVE Certified sustainable vineyard in the Yamhill-Cartlon AVA of Oregon’s Willamette Valley.

Our meticulously crafted Pinot noir, Chardonnay, Rosé, and Sparkling wines reflect the beauty and depth of our high-elevation estate.

Just as our vineyard is hand-harvested each vintage, our limited production wines are hand-crafted in small lots to embody the subtle nuances of our distinct terroir.

Members enjoy unique access to wines that reflect the beauty and bounty of Fairsing Vineyard.

HOW MUCH WINE DO I RECEIVE AS A MEMBER?

Crimson Clover Club – two cases (24 bottles) twice a year

Celtic Knot Club – one case (12 bottles) twice a year

Labyrinth Club – six bottles (6) twice a year

AM I ABLE TO SELECT WINES FOR MY ALLOCATION?

Yes! Two weeks before your Club allocation is processed, look for an email with details and wines offered in the allocation.

This email includes prompts to log in to your membership account, where you can finalize your selections and/or add additional bottles.

Wine selections included in Club allocations are subject to change due to availability.

DO CLUB MEMBERS SAVE ON WINE PURCHASES?

Fairsing Club members enjoy member savings on all wine purchases.

Member savings is applied to Club allocations as well as additional wine purchases.

Member savings is specific to Club level:

Crimson Clover – 20% Savings and complimentary ground shipping on allocations
Celtic Knot Club – 20% Savings
Labyrinth Club – 15% Savings

Please understand Club member savings does not combine (or stack) with promotions or offers (unless specified)

Watch your inbox. Occasionally, Fairsing offers exclusive savings opportunities for Club members.

WHAT STATES DOES FAIRSING SHIP TO?

Fairsing ships to 44 states.

Unfortunately, Fairsing is unable to ship to the following: Hawaii (HI), Alaska (AK), Utah (UT), Mississippi (MS), Delaware (DE), and Vermont (VT).

WHAT SHIPPING CARRIERS ARE AVAILABLE?

Fairsing ships via UPS and/or FedEx Ground to most states.

We also partner with Arrive55, a climate-controlled shipping and delivery service that serves select metros in Arizona and Texas year-round.

For Wine Club allocations, Fairsing recommends reviewing the shipping schedule in our Club Member Portal.

This schedule provides state-specific dates for allocation shipments leaving Oregon.

Does my membership include complimentary tastings?

Club members enjoy complimentary wine flight tastings for groups of up to four (4) per visit.

Club members save on our Elevated Tasting Experience, which includes our current wine flight complemented by charcuterie, artisan cheeses, nuts, fruits, spreads, and noshing selections.

Reservations are required for our Elevated Tastings. Member savings extend to up to four (4) per visit.

Review all available Fairsing experiences on our Visit page.

IS THERE AN ENROLLMENT OR MEMBERSHIP FEE?

No. There is no charge for membership.

Fairsing does require a one-year commitment for membership (two allocations).

What are Exclusives for Wine Club Members?

Fairsing offers a variety of exclusives for our Wine Club members throughout the year.

From sharing Club benefits and savings with neighboring wineries (via Club Shares) to priority access on last call opportunities, Fairsing delivers unique exclusives throughout the year for its current Wine Club members. Ask about our member savings for private events hosted by Fairsing Vineyard

CURRENT CLUB MEMBER FAQs

How do I update my Account, credit card or shipping information?

Click here to log in to your membership account.

Once inside, click on the MEMBERSHIP DETAILS tab to update your member information, shipping specifics, and credit card information

AM I ABLE TO PICK UP MY WINE ALLOCATION?

Yes. Club allocations may be picked up in the tasting room during business hours.

Our hospitality team is often busy hosting experiences and tastings. A reservation ensures our team will have your wines packed and ready for your arrival.

To arrange a pickup, reserve an experience or connect with our team via 503.560.8266.

Fairsing will hold your Club allocation for up to six (6) months before reaching out to make arrangements.

Does Fairsing offer same-day tastings?

We always look forward to hosting our Club members!

To ensure seating is available and that you receive exceptional service, Fairsing recommends Wine Club members secure reservations for their visits.

To review our tasting experiences and make a reservation, navigate to our Visit page or call 503-560-8266.

For same-day or walk-in tastings, Fairsing recommends calling or texting 503.560.8266 ahead of your visit to ensure seating/tasting space is available.

My card was charged but my my Allocation has not yet shipped?

Wine allocations are charged in advance of shipping to secure wines for Club members before they sell out.

Our allocation shipping schedule is state-specific. Please review the shipping schedule on our Wine Club portal for the dates that allocations ship from Oregon.

In the time between credit card processing and shipping, Fairsing Vineyard hand-packs all Wine Club shipments in our temperature-controlled facility. The packaging process takes our team a few weeks.

If you have a specific shipping request or concern, please call 503.550.7437 or email WineClub@fairsingvineyard.com.

I will not be home when my Club allocation is shipped. What should I do?

As soon as possible, please email wineclub@fairsingvineyard.com or call/text 503.550.7437 with your preferred shipment date or location.

If your request is received before the shipper picks up your allocation, we may be able to change shipment details.

Once the shipper has picked up a shipment or allocation, Fairsing is unable to alter the delivery destination or the estimated date. This can only be done by the shipment recipient.

It is best to review our Club allocation shipping schedule to gauge delivery of your shipment and plan acccordingly.

My shipment was damaged - What next?

If your wine shipment arrives and is visibly damaged, connect with Fairsing or our Fulfillment Manager as soon as possible.

Please take a moment to document the damage with detailed photos (include the interior and exterior of the packaging). These may be requested by the shipper.

In addition, please retain the wines, shipper communications, and the original packaging. Fairsing will advise you on arrangements for the shipment and communicate regarding replacement or refund.

My wine is flawed, what do I?

Our priority at Fairsing is your satisfaction.

Fairsing will replace or provide a refund for wine that is flawed.

Please call our Fulfillment Manager at 503.550.7437 as soon as possible, and Fairsing will endeavor to address the situation as quickly as possible.

Fairsing does not accept returns.

Can I opt out of an allocation or pause my Club membership?

Yes, you can opt to skip an allocation (place your membership on hold) by emailing or calling our Wine Club Manager at 503.550.7437, wineclub@fairsingvineyard.com, before the scheduled allocation process date.

To ensure charges are not applied, please connect with Fairsing before the processing date for the upcoming allocation.

All membership benefits will also be placed on hold until the next allocation cycle.

How do i cancel my Wine Club membership?

You may cancel your Wine Club membership at any time after receipt of two allocations.

To cancel a membership before receipt of two allocations, an early termination fee applies.

To cancel, email or call our Wine Club Manager at 503.550.7437 or email wineclub@fairsingvineyard.com.

Fairsing recommends connecting with Fairsing before the next scheduled allocation processing date. We appreciate your feedback and notes when cancelling your membership.